Security Cameras Discourage Shoplifting When Used Correctly

Shoplifting for Christmas Gifts? !!

A closed circuit television and digital video recording system – CCTV & DVR, when designed and installed properly can help prevent shoplifting and other crime at your location, especially at holiday time when stores are jammed full of frenzied people.

During the Christmas and New Year celebration season in BC’s Lower Mainland, not only are there more customers in retail locations, many store shelves are stocked with a wide variety of new electronic gear, a lure for not only professional thieves, but also people who never, or only very rarely steal.

Unfortunately, due to the recession, product shrinkage is increasing at all times of the year. Desperate people do desperate things, and shoplifting is high on the list.

Statistics reveal that unless you are a professional thief, most people do not plan to shoplift. Many times, when an opportunity presents itself shoplifters act spontaneously, especially when they do NOT see an active security system, or when they see a weak security camera setup they think they can easily beat.

It’s also important to note that selling stolen property in cities like Vancouver, Surrey, and Richmond has grown easier due to internet sites like Craigslist. It’s relatively easy today to place an ad on a site like Kijiji, or even one of the free boards managed by community newspapers and move goods quickly. All these sites make an effort to prevent stolen property from being posted, but it is an overwhelming task.

New technology also abounds in the security camera systems field, which makes it even harder to choose the right hardware and configuration. Retailers in British Columbia are overloaded with options, but many choices unfortunately will not deliver an acceptable ROI. The types of security camera equipment and installations are endless, from IP, IR, covert, vandal proof, domed, high mount, low mount, wireless, video analytics, and the list goes on and on. Knowing what to purchase and then how to properly install a security camera system becomes more complex every day.

The days of the ONE or TWO camera system are over.

Retailers who rely on only one camera at each register or main door delude themselves into thinking they are protected. Granted, having a camera and DVR setup capturing an obvious position does intimidate shoplifters when they know they are being watched, but what really matters is to record them in the act of concealing your merchandise and leaving the store. One camera can’t do this for you, even at a small location.

Well placed, quality CCTV and DVR security systems spread cameras strategically throughout your location and capture video of what looks like a customer innocently picking up an item, maybe walking around with it for a while, but then they conceal it before they leave your premises. The only way to capture criminal activity is to place cameras in a variety of key locations and also at the right height to clearly capture suspicious activity. It is a balancing act though – too few cameras and you miss the theft, and too many and you overload your system.

Many shoplifters also wear hoodies or baseball caps to shield their faces, so getting your security camera lens down low is the only way to capture an image that will be acceptable in court. If you can’t clearly see the perpetrator’s face, the chance of getting a conviction is considerably reduced.

Sometimes you need to let potential thieves know their actions are being captured, and at other times you need to be more covert. Hidden cameras, or even cameras disguised as common objects are effective in capturing a crime that would be impossible to witness firsthand by you or your staff.

A sure way to give a thief the confidence they need to rob or shoplift from you is to install a poor quality system, and then also include a monitor they can see. You know the type, they’re usually black and white and fuzzy. A thief takes one glance at the monitor and realises immediately that even if your camera catches him in the act, there is little chance anyone, even his mother, will be able to recognize, let alone decisively identify him.

A poorly designed and installed security camera / DVR system is like
putting up an electronic billboard that says, “FREE MERCHANDISE!”

On the other hand, a well designed and installed security camera and recording systems pays for itself many times over, not only in court convictions and the return of stolen goods, but also, when a criminal knows the odds of getting caught are too great at your location . . . they go next door to your neighbour.

An ounce of prevention is worth a pound of cure.

A good CCTV & DVR system can increase profit
and improve your competitive advantage.

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Crime Increasing in Vancouver

 

The following paragraph is an excerpt from the official Vancouver City website.

In recent years, Federal, Provincial and Municipal governments have been unable to provide sufficient funds for additional staffing and equipment for the various policing organizations to curb a disproportionately increased crime rate. The predominant factor creating this strain on resources has been a significant increase in population of the Lower Mainland.”

Everyone would like to believe Vancouver and surrounding cities like Richmond and Surrey are safe places to live and do business, but as you can see, even local governments admit it is becoming increasingly hard for police to protect us.

If police in the Lower Mainland cannot protect your business you have to do it yourself.

Here’s a crime map in Vancouver of Commercial Break-Ins & Enter for JUST A ONE WEEK PERIOD in November.

It was only few years ago Vancouver was identified as the “Break-In Capital of North America” and regardless of what local politicians preach, not much has changed.

Protecting your business takes many forms, from employee training, to installing preventative measures like CCTV & DVR systems to catch criminals in the act.

As the recession drags on and in some aspects even gets worse, criminals grow more desperate and become increasingly creative in how they steal from your company.

Local Vancouver business retailers were recently hit hard by criminals using debit-card scams and are under constant threat from robberies.

Here’s an example (not from Vancouver) of how easy thieves steal from jewelry retailers. Watch closely the older woman in yellow in the bottom left corner of the screen.

Here’s a video of a violent jewelry store robbery in Surrey WARNING: Graphic

The threat comes from inside and out. Theft and fraud by employees is on the rise, and so is break and enter, and shoplifting. We are surrounded by criminal activity.

Every day we see in local news that retail locations, factories, and residential units are being robbed and burglarized.

Many times it is almost impossible to catch thieves in the act, but what is possible is to record their crimes and use it as evidence in court to obtain a conviction and even retrieve your stolen property.

The faster a business owner acts to identify details of a crime the greater the odds of catching the criminals.

A well designed and installed security camera and recording system makes it easier for business owners and insurance companies to solve crimes against you. If you can quickly go to your DVR and extract details like exactly when it occurred, who was in the surrounding area preceding the crime, even a few days before, and also how they perpetrated the crime and what they stole, it will be easier for law enforcement to investigate and identify suspects.

High quality images will help ensure you get a conviction, and at the end of the day a conviction is what you need to recover property and prevent criminals from robbing you again. Without a conviction you have nothing.

A poorly designed or installed CCTV and DVR system will only give you a false sense of security. Fake cameras are for fake thieves. Dummy cams have their place, but real criminals are smart enough to know when you are protected, and when you’re bluffing.

When criminals realise that the prospect of getting caught is high, they move to an easier target – probably your neighbor.

Business owners can no longer sit back and expect police departments to be the primary source of defense. As you saw in the opening paragraph of this article, law enforcement is overwhelmed. They need more funds, and it appears the money is not coming any time soon. The recent Vancouver Hockey Riot is a perfect example of police underfunding.

You have a choice. You can assume greater responsibility to protect your business and profit, or you can continue to be a sitting duck and watch your profits deteriorate.

Make no mistake, in these very trying times, crime can put you out of business.

Margins are slim, but fortunately, your opportunity to protect yourself is greater than ever thanks to advanced technology and experienced companies that can help you design and install a security camera and recording system that actually works.

If you don’t know where to look or the right questions to ask regarding a security camera and DVR system, click here . . . 

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CCTV Protects Restaurant Customers

Restaurants use security cameras to record crimes committed in dining areas.

Franchises and independent food establishments have used CCTV to monitor employee behaviour and the cash register for years, but now all types and sizes of restaurants are training their security cameras on customers as they enter, order, eat, and pay.

Vancouver has one the highest concentrations of restaurants in North America, and whenever you have a high volume of people using a service it attracts a criminal element. Thieves target customers in an effort to steal bags or purses hanging on the backs of chairs or tucked under seats. They also look for electronic devices left unattended, like cell phones, iPADS, laptops, cameras etc. Cash left on tables for payment and tips is also a target, as are credit cards. Proving who took what in a hectic environment is almost impossible without video evidence to back it up.

When a customer leaves a table to go to the washroom or buffet area opportunistic thieves move in quickly and scoop anything of value left unattended. Quite often they steal while the victim is sitting right there eating or talking to friends. Sometimes it is simply a matter of reaching across from an adjacent table. Criminal activity like this can give a restaurant a bad reputation, which directly effects customer confidence and comfort.

When restaurateurs set up a security camera monitoring system and make it visible it lets customers know their welfare is valued and respected.

High end restaurants are often dark, and low light situations make it easier for thieves to operate undetected. A bustling brightly lit eatery also makes it very difficult for even people at your table to keep track of the goings on in your immediate vicinity. CCTV and DVR systems make it easier to track a customer entering an establishment, where they sit, and also how they move within the room. Clothes can often be one of the best identifying markers for crime. If they arrived in a shirt, but left in a coat, the evidence is tangible. It’s also easier to spot the thief in the red t-shirt or blue hat. Sometimes, one thief will do the actually stealing, and then quickly hand it off to an accomplice who will remove it from the location. Thieves sometimes also hide a stolen handbag in another larger bag. Security cameras and DVRs record these events for future prosecution and conviction.

When a restaurant installs a well-designed system capable of working in low light situations the system can clearly identify faces and clothing. Consequently, the chances of convicting a criminal, recovering property, and restoring customer faith increases dramatically. The cost of installing a CCTV & DVR system is well worth it when you consider the goodwill and repeat business it indirectly generates.

Large groups in your establishment for a birthday party or corporate celebration are especially vulnerable because guests at the table might not know each other, which makes it difficult to tell whether it is a member of your party moving a coat or a bag, or a thief. Sometimes thieves will move an article to see if anyone is watching, and once emboldened steal it a few moments later.

Distractions like singing birthday songs, dropped dishes, or a large party arriving or leaving are perfect opportunities for thieves waiting to strike. Restaurants are full of natural distractions, and many times a criminal can predict when a diversion will occur.

Business owners not only have an ethical obligation to protect customers, they sometimes also have a legal responsibility, and can be held liable in a court of law for losses a judge or jury deems preventable.

Thieves in action caught by security cameras

Here’s how it’s done http://www.youtube.com/watch?v=WQclHn7r084

Handbag – http://www.youtube.com/watch?v=wa_NVbUuqbM

Tip Jar – http://www.youtube.com/watch?v=ZDamWk57Ygs

Watch how this thief uses his foot to move a bag between tables
http://www.youtube.com/watch?v=G6e60iACf40
Same thief – different view
http://www.youtube.com/watch?v=nb-fW7F9D-M

Try, try again – http://www.youtube.com/watch?v=jWLXEp90eng

Wallet – http://www.youtube.com/watch?v=2mZAOjILdUc

Woman Steals Bag – http://www.youtube.com/watch?v=DE6GrDA9P-s

Bag – http://www.youtube.com/watch?v=k7nCTFHPTJQ

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HIDDEN CAMERA OUTRAGE

Hidden Camera Outrage

The Coast Mountain Bus Company secretly installed hidden cameras on more than a dozen of their busses without employees being aware of their existence.

As you might expect, and as reported by news media in this CBC piece, outrage ensued.

For clarity, Coast Mountain was technically within their legal rights to install hidden cameras as long as the areas being monitored were considered “Public,” or in an area with no expectation of privacy. However, as you can see by the outcry from employees and the public when the cameras were accidently discovered, hidden cameras in a public workplace need to be introduced in a more sensitive manner for all concerned.

Whenever possible, we suggest VISIBLE cameras be installed because they provide a strong deterrent, and in many instances provide employees with an increased sense of security when they know the cameras are there to protect their welfare too.

Granted, hidden cameras are an effective and valuable tool for employers, especially when an employee is suspected of being responsible for questionable activity, however, when the installation is managed insensitively, employers risk losing the trust of valuable, honest employees.

To mitigate this risk, we suggest all employers weigh the benefits and risks regarding the installation of hidden cameras, and we also recommend employers have a Hidden Camera Policy that is known by all staff. A hidden camera policy can speed up the process for installing hidden cameras and also reduce potential for problems.

Policy Guidelines For Hidden Cameras

The following is a suggested guideline. Please consult your legal advisor to ensure it meets your needs and is compliant with local laws.

           1. Set a policy of where the cameras can and cannot be used. For example, the cameras can be used in any public part of the building and the property. The cameras cannot be used in any area where people expect privacy, such as washrooms and change rooms. We would also recommend you consider an office to be a private place, especially if there is any chance occupants of the office would use it to change their clothes.

            2. Outline who can authorise the use of hidden cameras and also who can review the video. You should allow only the highest level and most discreet people to review the video. Training is recommended.

            3. Clearly define circumstances under which hidden cameras may be installed. Usual uses are vandalism, theft, theft of company time (such as sleeping on the job), harassment, dangerous activities, etc.

You should also determine prior to the installation of the cameras what you are going to do with the information discovered on the video.

For example, if you are going to prosecute under the criminal code, you will need a better and clearer picture of events than if you were just planning to terminate the employee

Another important aspect of installing a hidden camera is to be prepared when someone accidently finds it. Make sure each person who knows there is a hidden camera also knows exactly what to say if a third party either discovers it, or even if they hear a rumour there is a hidden camera in place.

The best approach when someone suspects or discovers a hidden camera is to;

a)      admit it is in place

b)      let the third party know you are sensitive to the emotional pain this may have caused those who feel offended

c)      explain in simple language why the camera was installed

d)      explain what you will do in the future to prevent this type of anguish from happening again.  

It is critically important that spokespeople have proper media training in order to diminish any damage a discovery like this will have on the company. Be prepared, because even if a third party does not accidently discover your hidden cameras, when you capture the culprit eventually you will have to admit cameras were surreptitiously recording events.

Always remember that when you install a hidden camera you have to take everyone under its purview into consideration. It makes no sense to cut off your nose to spite your face. If you catch one thief, but alienate and lose the trust and respect of your staff you’ve taken one step forward, and two steps back. Consult a professional before you make matters worse.

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Security Camera Quotes: What to Ask for

Security Camera Quotes: What to Ask for

So  … you’ve decided you need a security camera system, or to upgrade an old, out-dated one. Where do you start?

Everyone, from your taxi driver to your network guy, claims they can install a camera system for you. While it is true that anyone can buy a camera system from a big box store like Costco and install it themselves, there are many limitations with off-the-shelf camera systems.

If you want your system to work properly, you really need to consult a professional.

There are literally hundreds of security camera and DVR manufacturers out there, which means it is a daunting task to choose the right company to meet your CCTV needs.

Here’s a guide to help you select the perfect combination of equipment and installer.

First, choose three reputable security cameras installation specialists and request quotes from each. To find these companies, you need to:

1. Check the company’s record with the Better Business Bureau.

 Click this link and type in the business name and city. If you cannot find the company listed at the BBB, ask the company more questions about how long they have been in business and if they do business under any other names.

2. Request a CLEARANCE LETTER from Worksafe BC. This ensures the company is registered with WCB and is current with their insurance premiums.

 Click this link  and select “Get a Clearance letter.”

3. Request a copy of the company’s CERTIFICATE of INSURANCE. Many small companies don’t want the added expense of insurance, so they don’t purchase it. Always make sure people working on your property are adequately insured to protect your business and employees.

4. Check their previous installations, and request referrals.

Now that you’ve chosen three security camera companies, you’ll need to request a QUOTE. (There is a legal difference between a quote and an estimate. Get a quote.)

Each company will need to visit your site to determine the best camera and lens options for each camera location. They should also listen to and pay careful heed to your expectations, and design a system that will best address your specific challenges.

1. Request a BROKEN OUT QUOTE that details costs of cameras, DVR, labour, wire, and miscellaneous material. Many companies will try to only provide a lump sum quote, but you will need details to better compare quotes.

2. Request specification sheets for the cameras and DVR. It is the only way you can even start to compare the equipment being quoted. Even with that, equipment can look similar on paper, but provide very different results.

3. Ask for a demonstration of the DVR. Make sure it is easy for “YOU” to use, or you will not use it.

4. Don’t base your decision on the bottom line price. If you do, you may be disappointed. Chose a company that provides you with the best solution within your budget. The company should be knowledgeable, professional and dedicated to providing you quality equipment and service.

Following these steps will help ensure you are satisfied with your security camera system purchase, installation, and operation.

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CCTV & DVR Systems Reduce Crime at YOUR Location

The argument has raged for years whether or not security cameras reduce crime.

Well the results are in and the evidence is irrefutable.

CCTV and DVR systems reduce crime at your location.

Notice I wrote, “at your location.”

It turns out that if you are the only one on your block NOT using a CCTV & DVR system, the odds are much greater thieves will target your location. This is not anecdotal. It is fact.

When a thief sees a security system that looks professional, they often move down the block or to a neighbouring community where the chance of getting caught is significantly reduced.

Granted, the ideal scenario would be for communities to reduce crime overall, but we all know criminal behaviour is trending up, especially in recessionary times. People are becoming desperate, and when they are desperate they do desperate things.

CCTV & DVR systems should be regarded as an investment in your business. Stopping one professional thief can sometimes pay for your entire security system. Pros who target industry are organized, and they do not usually work alone. When they hit your location they do it systematically and they make it count, sometimes a single haul can add up to tens of thousands of dollars if not more.

However, there are thousands of individuals who steal smaller amounts, but they do it regularly and rarely get caught.

Regularly occurring shoplifting adds up and reduces profit immensely.

Shoplifters admit they are caught only once in every fifty or so times they steal.

Loss of profit is not the only reason to install a well designed CCTV & DVR system. Reputation is also critical to some businesses, like hospitals for example. Theft from patients is reduced dramatically (20%) and the reputation of the hospital is protected when health care facilities invest in good security camera and digital video recorder systems.

It is also now being reported that when security camera systems are installed in higher rent commercial areas, crime moves to lower rent residential areas. This shouldn’t be surprising, but you will rarely hear politicians share this information because their mandate is to reduce crime overall, and not just at your location.

When insurance companies offer reduced premiums the decision is made much easier for business owners to invest in professionally installed CCTV & DVR systems. They win all around, and when they hear police also agreeing security camera systems reduce crime, it becomes a huge incentive to take proactive steps to reduce loss.

When a criminal knows they have been caught on video they often plead guilty. Some even turn themselves in hoping for leniency in the courts. So far in Vancouver seventy people suspected to have played a part in the hockey riot have turned themselves in, and many have admitted guilt. It’s a slam dunk for business owners who suffered losses.

We are not claiming a thief will not hit your location because they see a security camera on your property. Some criminals will take the risk. We are contending however that when a professional criminal cases your property and they see a well installed security camera system, and they then look next door at your neighbor who doesn’t have any type of CCTV in place, stats reveal the criminal will likely take the road of least resistance.

And if your neighbor also has a CCTV system the criminal will probably keep going until they find an unprotected property. Hopefully in the next city, maybe Burnaby or Surrey.

It pays to be proactive … not reactive.

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Security Camera Installation Secret #1 – Use a BIG Ladder

There is more to buying and installing CCTV security cameras and a compatible DVR system for your business than at first meets the eye, or the lens.

To begin, most people don’t realise specialised tools are required in order to correctly install and test many of the components.

What you think you might save doing a self-installation will soon be eaten up purchasing connectors, crimping and stripping tools, cable snakes, portable test monitors, ladders, or maybe even renting a cherry picker or a scaffold platform.

Once the installation is complete, what are you going to do with all that stuff?

Some camera mounts and housings even require special screwdrivers, sockets, and hex keys, not to mention skill to use these tools properly without cutting a finger or poking yourself in the eye.

For most business owners the ladder is the biggest concern. Not only do you have to climb one, you have to be able to balance on one leg twenty feet above a concrete slab while you drill holes and attach screws often barely within reach.

Metal ladders and power lines can also generate shocking consequences.

It is only after you’re up there for two hours sweating bullets and extending your reach as far as it will go that you finally ask, WHY didn’t I call a Pro?

Choosing the right ladder is only the beginning of self-installation challenges. If you need a security system that works properly at night to protect your business, you need to not only know how to choose the right IR cameras, but also how to set them up to work efficiently.

Balancing the right camera to the correct infrared light source respective of distance, angle, atmospheric conditions can be challenging. How many times are you prepared to climb up and down a ladder in the dark to set it up and test? Yes, everyone knows that’s what new employees are for, but do you have proper insurance coverage and can you afford increased premiums after an accident?

Cabling is also often a serious challenge for all but the most experienced security camera system installers. Gauge of cable (that’s how thick it is) is dependant not only on the type of equipment being wired, but also the length of run between components. You might think, no problem, I’ll install wireless cameras, but the challenge is that wireless systems can be considerably more expensive and are relatively easy to hack, plus … batteries have to be changed regularly, which means once again, up and down the ladder.

The cost of batteries alone, and the time it takes
to replace them is prohibitive over the long run.

Most wireless cameras also have to be within line of site to the receiver, so if you plan on going through walls, the cameras are not likely to work.

Another common mistake self-installers make is to purchase and install the incorrect amount and type of cameras. They purchase too few, too many, or the wrong style. The secret is to design a system that uses the least amount of equipment while still covering all the critical areas. Install too few cameras and experienced criminals in more sophisticated areas like Vancouver, Surrey or Richmond easily evade the field of view. Install too many cameras and your costs go through the roof in not only capital expenditure, but also maintenance.

Experienced designers and installers know the cost effective sweet spot.

Cameras and lenses have to be chosen respective of the results you require.

A wide-angle lens for example won’t provide details of the criminal’s face or activity. Consequently, it’s critically important to match the lens to the camera and then know exactly how close or far away to mount it, and at what height.

If it’s an outdoor installation you also have to be aware of how the sun moves across the sky at different times of the year. Weather too has to be taken into account and will dictate the type of camera and protective enclosure you purchase.

Cameras are definitely not one-size-fits-all even though many unscrupulous suppliers would like you to think so. Yes, some security camera retailers have money back guarantees, but there you go again back up a wobbly ladder.

Does your business even own a ladder, ideally a wide-based wooden one?

BTW, you’ll probably need two ladders, one for you to climb and hold the camera, and a second for the new employee doing the drilling and screwing, unless of course you both want to cozy-up on the same ladder. If so, hopefully one of you has very long legs and at least one really long arm. (Just kidding – one person per ladder is the only way to fly regardless of the freakish length of your or your employee’s left arm.)

Another downside of using too many cameras is the number of inputs you will need on your DVR to plug them all into. Keep in mind too that the more inputs you use, the faster the hard drive on your DVR fills up, which means you either automatically record over and lose information you might need to get a conviction, or you purchase a larger hard drive or a network of hard drives to handle your gazillions of cameras. Not very cost effective, especially considering you’re doing a self-installation to save money.

I’ve just skimmed the surface here regarding the challenges of designing and installing a business security system in the Lower Mainland of BC. Your best bet by far is to engage a respected company from the very beginning before you waste your time and money.

At the end of the day the only thing that counts is whether your security cameras and DVR perform as expected and clearly record images of criminals stripping you of your profits.

Remember, the goal is to stop criminals and get a conviction, not climb ladders.

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Creative Use of CCTV in the Workplace

Security is not the only reason to install a CCTV DVR system.

Closed circuit television is popping up in the workplace in many innovative ways.

Companies in Vancouver and the Lower Mainland often cite safety concerns respective of both their employees and the public. A well designed CCTV DVR installation can reduce overall operating costs and the likelihood of civil suit litigation.

In our last Blog we addressed using security cameras in a business location to identify “fake” accidents where con artists pretend to be injured on your property with the intent of suing you for damages.

We also looked at workplace accidents caught on video involving employees.

A growing creative use of CCTV is the prevention of workplace accidents through the monitoring of the work practices of employees. Granted some workers or unions state that security cameras in the workplace are intrusive, but in most cases business owners act responsibly in the best interests of everyone who is in contact with their companies – employees and customers alike.

CCTV monitoring can be used to help develop best practices, and if introduced properly into the work environment can also be a welcomed new tool by employees. How you introduce this new tool to employees is important. If they show up for work one day and are surprised with a security camera monitoring their work environment, an employee would justifiably be upset.

However, when a business owner is sensitive to their workers and introduce the idea in a transparent manner that describes the benefits for all concerned, it not only makes it easier for the employee to accept, it is possible to have the employee contribute to the development so they recognize they are an active participant and not merely a subject. The employee will have a sense they have ownership of the evolution and are not merely a pawn in the system.

Businesses change every day. It’s how they stay competitive, and if using a video camera to improve workflow, safety, or efficiency helps a company remain profitable and in business then it benefits everyone including the employee.

The west coast in North America is often a seat of innovation, and in regard to CCTV use, we also lead the way. In 2009 in California, the Metrolink train system in Los Angeles installed two cameras in each of their locomotives that monitor activities in the cab. They also installed a third forward facing camera to monitor the track ahead of each locomotive.

One of the inside cameras is trained on the gauges and controls in the cab, and the other has a wide angle view that covers actions of employees operating the locomotive, engineers in particular.

The CCTV monitoring system was installed as a result of a fatal crash in 2008 after a Metrolink engineer using a cell phone while operating a locomotive failed to see a red switching signal. Twenty-five people were killed and over one hundred injured.

After the cameras were installed, the union for Metrolink engineers launched a lawsuit claiming the CCTV system was intrusive, and in June 2011 a LA County Superior Court Judge dismissed the claim citing there was no evidence cameras violate train engineers’ constitutional right to privacy and due process.

After the decision, Rail Authority Board Chairman Richard Kratz stated “We’re pleased that the state courts have joined the federal courts in allowing our pioneer camera program to move forward.”

Albert Einstein said it best, “Necessity is the mother of all invention.”

Sometimes you have to be innovative just to survive.

If you have a unique idea regarding the use of a CCTV and DVR system consult a professional who has extensive experience regarding not only the technical elements, but who can also give you a heads up regarding the legal and psychological challenges you might encounter, and who can help turn your idea into a feasible reality. Security camera installation companies obviously can’t give you legal advice, but they can make you aware of sensitive issues and possibly offer solutions in order to stay compliant with local laws.

Get creative with CCTV in your workplace!

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Protect Your Business. Protect Your Profit!

Protect Your Business from Unforeseen Events

You want your business to be protected, but there are many situations you cannot foresee.

If your business is open to the public, you expect some amount of shoplifting and some employee theft or even vandalism.

Most businesses purchase security camera systems based on foreseen circumstances. But there are many situations owners do not anticipate, which can cause great stress and unexpected expense.

Security cameras help reduce this stress by providing strong evidence of the events that actually occurred.

Today, there are many people who take advantage of a situation and make money off of it. For example, a bar owner was slapped with a lawsuit when a customer claimed he was assaulted by a bouncer after his group was kicked out of the bar. Cameras provided clear evidence the bouncer did not assault the patron and that the patron was in fact fine as he walked away down the block.

The fake “slip and fall” is another scam that it is becoming increasingly more common.

In this link two women were caught faking a slip and fall and requesting compensation from the store.

Without security cameras, there would have been no proof these women were lying and the store owner would likely have had to provide them with some sort of compensation.

In another similar case a man in a local fast food restaurant was caught on the security CCTV system purposely spilling his beverage, walking through it, and then pretending to slip and fall. Again, without a camera DVR system, the restaurant owner would have not known it was a set-up.

Security camera systems can also provide evidence for workplace accidents.
It helps the business, the employees and in some extreme cases, the insurance companies assess more accurately what happened.

A workplace explosion was caught on CCTV and provides an impactful example to workers why safety training is so important. Because this is an actual incident, employees are more likely to follow the safety standards to avoid devastating consequences.

In cases like this forklift accident , the security camera footage can become a valuable tool to help train staff on what to do and how to avoid accidents.

Security cameras can be used as a tool that goes far beyond its intended purpose of monitoring for theft. By having a professionally designed and installed system in place you can protect your business from unforeseen circumstances by providing actual video evidence that will identify scams and the culprits in action, and hold up in court.

Protect your business. Protect your employees. Protect your profit!

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Looting of London Drugs & The Bay During Vancouver Riots

Security cameras in retail locations are primarily meant to record shoplifting, and the occasional robbery, but in Vancouver, CCTV DVR security systems worked overtime during hockey riots that violently erupted after game seven of the Stanley Cup playoffs.

When the Vancouver Canucks lost in a 4-0 defeat against the Boston Bruins, downtown Vancouver crowds started simmering immediately and soon grew very violent. What started out as rowdy chanting and a bit of pushing and shoving quickly turned into wanton destruction of downtown businesses as a crowd of over 100,000 created havoc for large and small business alike.

The economic damage alone is estimated to be in the millions.


Smaller retail locations like Megabite pizza and Blenz coffee had windows smashed and furniture destroyed, while larger retailers like London Drugs and The Bay not only had huge windows smashed, but they also experienced serious property damage and major looting of merchandise. Many cars were flipped over and torched, including police cruisers.

Within a week one hundred and seventeen people were arrested, some of them identified by riot watchers on the streets using cell phones to record the mayhem. Amateur shooters and riot voyeurs captured hockey fans smashing windows, overturning and setting cars ablaze, fighting, and creating general havoc.

Politicians and the police asked for the public’s help in identifying rioters and looters by posting their video and pictures online in sites viewable to the public, and then later asked people to send their images directly to a law enforcement website set up to store and review the imagery exclusively by police.

It soon turned into Wild West vigilante justice.

Many of the rioters exposed on video received death threats and went into hiding.

It will be interesting to see how many of the resulting charges will hold up in court and gain a conviction.

It is one thing for a person to use their cell phone to catch a rioter in the act, and yet another to get a conviction. We have strict laws in Canada that define exactly how a picture or video is deemed legally accurate and admissible in court.

Continuity is critically important when using video to obtain a conviction. The Crown has to prove beyond a reasonable doubt that what you see occurring on a video is what actually transpired. Many issues have to be taken into account, like lighting, angle, and also intent. Just because you record someone running from a crime scene does not make them guilty of committing a crime, especially during a riot.

They could have been running away from rioters and in fear of their lives.

Getting a conviction using video evidence is harder to do than most people think. It is for this reason that when you are planning your CCTV DVR system you have to take a wide variety of issues into account.

Many of the videos seen online are low resolution, which makes it impossible to identify the culprits. There are very few clear videos, and it is important to note that it is these high res clear videos that cause suspects to turn themselves in.

Only clear images will lead to convictions, all the rest, many of which are fuzzy or in silhouette will have little value in a court of law.

Large retailers like London Drugs and The Bay use professionally designed and installed video monitoring systems, and at the end of the day it is these system that will be able to faithfully document a chain of events and the continuity needed in court to convict and put rioters and looters in jail. Many small companies do the same for the same reason, but it is obvious that not enough were prepared because they are now desperately relying on video shot by amateurs. Businesses big or small need convictions in order to stop crime.

Emotion played a role in both starting the Vancouver riots and in haphazardly capturing the criminals, but you need more than a last minute reactive response to protect your property. In order to be effective, security plans have to be proactive and well thought out from an intellectual perspective to ensure justice is served.

All those people shooting hand held video don’t realise it yet, but when the cases come to court, the defence could demand that the video-taper show up and under oath explain in detail what they recorded. Witnesses are often made to look like fools in the hands of a good defense lawyer, so it is hard to say at this point if they will even take the time, let alone risk the consequences.

Without strong supporting evidence charges could be dropped.

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